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cPanel FAQ PDF Print E-mail
Written by Home with Jesus   
Sunday, 30 September 2007




  • How do I log on to cPanel?
    • Enter the address of your CPanel in your web browser. The address needs to be in the form of https://www.yourdomain.com:2083
    • Enter your user name and password in the User Name and Password fields.
    • Click on OK button. You will now be logged on to CPanel.
  • How do I add an e-mail account?
    • Click on the Add/Remove Accounts link in the Mail area.
    • Click on the Add Account link.
    • Enter the first part of the e-mail address and the password for the account in E-mail and Password fields.
    • Enter the maximum size limit of this mailbox in the Quota field, if required. The size limit is in megabytes. Not entering a number means that the mailbox size is only limited by the available disk space.
    • Click on the Create button.
    • Your new account has been added. Refer to Configuring Outlook Express to read e-mail if you want to use Outlook Express to read e-mail received by the new account.
  • How do I add a forwarder?
    • Click on the Forwarders link in the Mail area.
    • Click on the Add Forwarder link.
    • Enter the first part of the e-mail address that will be forwarded in the first field.
    • Choose the required domain from the drop-down list.
    • Enter the full e-mail address that the forwarder will forward mail to in the second field.
    • Click on the Add Forwarder button.
  • How do I add an autoresponder?
    • Click on the Autoresponders link in the Mail area.
    • Click on the Add Autoresponder link.
    • Enter the address of the account that the autoresponder responds to in the Email field.
    • Enter your name or address in the From field. You do not have to put anything in this field.
    • Enter the subject line of the autoresponder in the Subject field.
    • Click on the required character set for this autoresponder from the Character Set drop-down list, if required..
    • Click on the HTML Message tick box if you want to include HTML code in the autoresponder.
    • Enter the autoresponder message in the Body field. You can not use HTML code in this field - plain text only.
    • Click on the Create button.
  • How to read your e-mail via your control panel?
    • Click on the Web Mail link in the Mail area to access your default e-mail account, or click on the Add/Remove accounts link and click on the Read Webmail button next to the account that you want to read. Note: You can also save this link as a bookmark, so that you can access it without having to use CPanel.
    • Click on the web application that you would like to use.
  • How to change your domain password?
    • Click on the Change Password button on the home page.
    • Enter your current password in the Old Password field.
    • Enter your new password in the New Password and New Password (again) fields.
    • Click on the Change your password now! button. Your password has now been changed.
  • How do I add a subdomain?
    • Click on the Subdomains button on the home page.
      Note: You can only successfully create a new subdomain once your DNS number has successfully propagated for this account.
    • Enter the text for the new subdomain in the field in the available field. You must conform to domain name conventions for the addition to the name.
    • Click on the Add button. A folder with the same name as the subdomain has now been added to your public_html folder, with a cgi-bin sub-folder (if CGI scripts are enabled on your account).
  • How do I create a MySQL database?
    • Click on the MySQL databases button on the home page.
    • Enter the name of the database in the Db field.
    • Click on the Add Db button. The database will be added to the /var/lib/mysql folder.
    • You need to create at least one database user and grant that user permission to use the new database. Refer to Creating a MySQL user and Grant a user's permissions to a MySQL database for more information.
  • How do I password protect a directory?
    • Click on the Password protect directories button on the home page.
    • Navigate to the directory that you want to protect. Select a folder by clicking on the folder name link, or open a folder by clicking on the folder icon.
    • Click on the tick box next to the lock icon.
    • Enter the name that you want to appear in the Protected Resource Name field. This is optional and purely for the user's benefit.
    • Click on the Save button. Generally, you now need to add at least one authorized user to enable access to the directory. Refer to Adding an authorized user for more information.
  • How do I create or modify a customized error page?
    • Click on the Error pages button on the home page.
    • Click on the button of the required error page, such as the 403 button.
    • Enter the HTML code for the error page. You can use the buttons at the top of the page to insert variables into the displayed code. Example: 404 The requested page is not available.
    • Click on the Save button.
  • How do I set up a redirect?
    • Click on the Redirects button on the home page.
    • Enter the address of the web page to move in the first field.
    • Enter the redirection address in the second field.
    • Choose one of the following options in the drop-down list:
      Temporary - This tells Internet traffic agents (browsers, search engines, etc.) that this is only a temporary redirection, and that they should return to this initial location again in the future for the same page.
      Permanent - This tells the Internet traffic agents to go to the redirection address in the future, as the old address will never be used again.
    • Click on the Add button.
  • How do I download a backup file?
    • Click on the Backup button on the home page.
    • Click on the Daily, Weekly, or Monthly backup file to download the entire system backup for the indicated time, or click on the link underneath the required area to download an SQL, Alias, or Filter backup file. Refer to Generating a backup if you need to generate a backup first before downloading it.
      Note: To download any previous stored backups, click on the Generate/Download a Full Backup link, and click on any backup that is listed.
    • Save the file to disk.
    • Note for Windows users: This file is in .tar.gz format (a GZIP archive file that contains a TAR archive file). This is a common archive format used on Unix machines, in the same way that .zip is a common Windows archive format. Most compression utilities should be able to uncompress a .tar.gz file.
  • How do I (re)install Frontpage Extensions?
    • Click on the Setup Frontpage Extensions button on the home page.
    • Click on the Install / Reinstall Extensions button.
  • How to submit your site to one or more search engines?
    • Click on the Search Engine Submit button on the home page.
    • Click on the tick boxes next to the search engines that you want to submit to.
    • Enter the address of your site in the URL field and your contact e-mail address in the Email field.
    • Enter a short description of your site in the Comments field.
    • Enter the keywords of your site in the Keywords field. These are the handful (3-6) of words that are predominantly used by search engines to index your site. Separate each key word by a comma.
    • Choose the language of the site in the Language drop-down list and the country in which the site is located in the Country drop-down list.
    • Choose the category that your web site best fits into from the Category drop-down list.
    • Click on the Submit button.
  • How do I install a phpBB forum?
    • Click on the Bulletin Board button on the home page.
    • Enter the name of the forum folder in the available field. Note: the folder must be on the top level of your site.
    • Click on the Install button.
  • How do I login via webmail?
    • To login via webmail you will need to use the following:
      https://yourdomain.com:2096
      username = This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
      password = your password
  • How do I setup outlook express?
    • To setup outlook express you will need to do the following:
      go to tools > accounts
      then add > mail
      Fill out the information for your name:
      email address is your This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
      For incoming mail server: yourdomain.com
      For outgoing mail server: yourdomain.com
      account name once again is your This e-mail address is being protected from spam bots, you need JavaScript enabled to view it password = your password
      ***MAKE SURE YOU CHECK "MY SERVER REQUIRES AUTHENTICATION" *** If you do not check "my server requires authentication" you will not be able to retrieve your email.
  • I am getting an Internal Server error when I try to run my CGI/Perl scripts.
    • Make sure that each script is CHMODed to 755. If it is not 755, it will not work and you will get an Internal Server Error. In your FTP client, there is usually a "Permissions" option on the files you can use to change this. It is also know as User: read+write+execute Group: read+execute Everyone: read+execute. The terminology will differ with eat FTP client. If you checked this and are still getting an Internal Server Error, review your web site's error logs to see what the problem is.
  • My site is down!
    • Before entering an emergency ticket, please ensure that your site is or is not pingable. It also may be that your DNS on your ISP's end is not working correctly, to test this try to go to any other site that is not cached on your machine, for example http://network-tools.com If your domain has just been moved to our servers and is propagating, you may experience issues where the domain is switching in and out from your old service at your previous hosting company. You will need to wait 24-72 hours before we can troubleshoot any issues with your domain if this is the case.
  • How do I ftp?
    • If you are a new customer and wish to upload your site before it has propagated to our servers, you will need to use the primary hostname of the server as detailed in your welcome letter. hostname = primary ip detailed in your welcome letter username = This e-mail address is being protected from spam bots, you need JavaScript enabled to view it password = password sent in your welcome letter If you want to preview your changes, use the following within your web browser: http://mainipofserver/~yourusername
  • How can I backup a mysql database ?
    • /path/to/bin/mysqldump -u $mysqlusername -p$mysqlpassword $mysqldatabasename > backup.sql OR: mysqldump -u user -p --opt database > backup_file Note that there is no space after the -p . If the password was "pass" you would use -ppass
  • How can I create a database from an sql backup file ?
    • First, create the database.. /path/to/bin/mysqladmin -u $mysqlusername -p$mysqlpassword create $mysqldatabasename Then, add user permission to it... /path/to/bin/mysqladmin -u usernamehere -ppasshere create databasename Finally, add the tables back.... /path/to/bin/mysql -u $mysqlusername -p$mysqlpassword $mysqldatabasename < backup.sql OR: mysql -u user -p -e 'source backup_file' database
  • Can SSL Certificates be added to an addon domain when the main account already has one ?
    • SSL certs can only be installed on one IP at a time (simply by nature of how they work). Addon domains use the same IP as the main domain, so no, SSL certs can not be added to an addon domain.
  • How do I setup my mail to use SSL?<
    • Set your mail server to the host name for SMTP/POP3/IMAP (instead of mail.domain.com) and then make sure that your mail client is using the following ports for SSL: SMTP - 465 POP3 - 995 IMAP - 993 As always you want to make sure that your account name is This e-mail address is being protected from spam bots, you need JavaScript enabled to view it (or user+domain.com) and that you are using authentication on your SMTP server.
  • What options does my host have compiled in PHP? How can I tell?
    • Curious about which options or modules were compiled in PHP, or if safe_mode was on...it's very easy to find out! Simply use your favorite editor to create a php file, name it info.php, and put this code in it: phpinfo(); ?> Now upload this file into your public_html, and access it by going to: http://www.example.com/info.php That's it, you can tell everything about the php installation, whether Zend is installed..if safe_mode is on....anything and everything!
  • What paths to server resources should I use in my CGI or PERL scripts?
    • Date: /bin/date
      Sendmail: /usr/lib/sendmail
      Path to Perl interpreter: #!/usr/bin/perl
      Serverpath: /home/username/public_html/cgi-bin
      Root path: /home/username/ (puts you in the root of your account)
      Domain directory: /home/username/public_html (puts you in your public_html directory)
      Cgi-bin path: /home/username/public_html/cgi-bin/filename (puts you in your cgi-bin)
  • Where do I put my CGI scripts?
    • Put your cgi-bin scripts in the public_html subdirectory named "cgi-bin".
  • Why am I getting the "Server: Error 500" message?
    • 500 errors are typically something wrong in the syntax of your script. Most often you should check to make sure you have the path to PERL correct. Currently we are running Perl5.6+ on our servers.
      The correct path to PERL is: #!/usr/bin/perl
  • What file permissions do I need for my CGI script?
    • CGIs must be set with executable file permissions, or requests for the script from the web server will result in an Internal Server Error. Scripts that need to be executable should have their permission set with chmod 755. This sets the file's permissions so that the file's owner may read, write, and execute the file; and anyone else can only read and execute it.
  • How do I run my own CGI programs?
    • Put your CGI programs inside the cgi-bin directory. Make sure you upload them in ASCII mode. Change permissions to 755 for the script (chmod 755 scriptname). Access them via http://www.yourname.com/cgi-bin/scriptname
  • What are Cron Tabs?
    • This feature is a web interface to the crontab program on the server. It will allow you to run commands repeatedly at any time you specify. Just enter the command to run as well as which time to run the command. You can choose either Standard mode or advanced (UNIX) mode to enter your settings. In both cases you must use the full path to command.
      Warning: This is an expert-level feature. You need to have a good knowledge of Linux commands before you can use cron jobs effectively.
  • What is .htaccess?
    • The .htaccess file can be placed in one or more of your /home/user/public_html subdirectories. Among other things, this file can be used to restrict access to other files and web pages. When a request for a web page is made, the web server first checks for an .htaccess file. The server begins this check by looking for .htaccess in the root of the current web directory, and on down the directory tree until it reaches the directory where the requested file resides. Since the placement of the .htaccess file determines when it is executed, this fact can be used to restrict access only in certain subdirectories.
  • How do I password protect a directory if I am using FrontPage?
    • Since Apache's .htaccess password protection and FrontPage use the same file, you cannot use Apache to password protect a directory if you have FrontPage installed. You can still password protect a directory using FrontPage by following these instructions.
      Note: A FrontPage sub web and a folder under your domain are basically the same.
      First, you will need to create a sub web that you want to protect. This sub web is the name of the directory you want to protect and CANNOT exist. Once in FrontPage:
      Select File -> New -> Web
      Click on 'Empty Web' In the text box labeled 'Specify the location of the new web' put in your complete domain name and the name of the folder or sub web you wish to create (i.e. http://www.yourdomain.com/folder) Then click on 'OK' and wait while you new sub web is created.
      Now that your new sub web is created, you will need to set the password protection for this sub web. You should already be in your new sub web. To verify, look at the URL in the title of FrontPage. To password protect this sub web:
      Select 'Tools' -> 'Security' -> 'Permissions'
      A 'Permissions' box will appear.
      Click 'Use unique permissions for this web' and click 'Apply'.
      Click on the 'Users' tab in the permissions box. You will see your current username listed. DO NOT remove this username.
      Click 'Only registered users have browse access'.
      Click 'Apply'.
      Click the 'Add' button
      Fill in the 'Name' 'Password' and 'Confirm Password' text fields and click 'OK'. If you want to add more users just go click on the 'Add' button again and fill in the new users information.
      Click on 'OK' and the 'Permissions' box should disappear.
      Now only your FrontPage username/password and the user(s) you just setup can view that sub web or directory.
  • How do I make an .htaccess file?
    • cPanel already lets you do many of the same things .htaccess does, without your having to mess with .htaccess files. But if you really want to create your own .htaccess files, here's how:

      Open up a text editor to a blank page. Some text editors will require you to type a character or two inside the text file because they won't let you save a blank file. Save the blank/almost blank page as a text file and call it .htaccess. Note that the entire file name IS .htaccess -- not "file.htaccess" or anything else. Also please note that Windows will not allow you to create a file called .htaccess. If you use FTP to edit/upload your .htaccess file, it will be necessary to create this file using another name and then rename it once you have uploaded it to your site.

      You may be able to go into the folder on your computer where you saved the file, and Right-click/Rename the file to .htaccess if you can't get it to save with just that for a name. You can find information about what content you should place in an .htaccess file here: http://httpd.apache.org/docs/howto/htaccess.html

      Warning: Incorrect use of .htaccess files can render your web site inoperable.
  • I uploaded an .htaccess file but I can't see it in the folder to which I uploaded it?
    • You may notice after uploading your .htaccess file via FTP that it seems to have "disappeared" from the directory you uploaded it to. It hasn't really disappeared; it is still on the server and will still behave as you have set it to. If you need to edit it, just edit it from your cPanel or re-upload your edited .htaccess file via FTP. This will overwrite the old .htaccess file. If you go into your cPanel's File Manager and browse to the folder containing your .htaccess file, you should be able to see it and work with it from there as well.

      If you want to totally remove the .htaccess file but can't see it when you FTP to your account, just go into your cPanel's File Manager and browse to the folder containing your .htaccess file. Click on the .htaccess file's filename, then on upper right side of the window, click "Delete". This will place it into the Trash can. Click the trash can to totally remove the file even from the trash.

      Alternatively, instead of deleting the .htaccess file, you can open a text file with a plain-text editor such as Notepad, leave it blank (don't type anything at all in it!), and save it with any filename that is not already in your web space. Upload it to the directory you want it in, and then use "Rename" on the Remote side in your FTP program to rename it to .htaccess After you rename the file to .htaccess it will seem to "disappear" but what it's really done is overwritten the old .htaccess file with a blank file, and will act as if you don't have any .htaccess file in that directory at all.
  • How can I use streaming media or Real Audio/Video on my web site?
  • How can I create my own backup of my web site?
    • This option in your control panel allows you to compress your directories and/or files located in your account. This is an excellent way to backup your own files. It will serve as double protection should anything ever go wrong with our backups. We cannot guarantee the quality of our backups as these are geared more toward restoring an entire server. We HIGHLY recommend that you make it common practice to backup your own web pages. In the event that we are unable to recover your pages, you will be able to restore your own pages. In your cPanel Control Panel click on Backup then click on Full Backups "Generate/Download a Full Backup" (everything on all your web space, including email) or "Download a home directory Backup" (everything in your web space only). Save the backup file to your own hard drive for safe keeping. If you save a backup only to your web space, not only do you not have a copy of your own to easily upload when you want to restore, but you also will quickly use up a lot of space in your web hosting account.

      To create a backup of subdomain/s on your web space, in Backup under Download Alias/Filter Backup click the subdomain you want to backup.

  • How can I manage my database via the web?
    • We have installed a powerful web interface that makes it very easy to administer your database. This interface, called phpMyAdmin, is based on the PHP scripting language and lets you create, drop, edit, and manage tables and data in your MySQL database. You can read more on phpMyAdmin by going to PHP Wizards (however their site is currently under reconstruction so it may not always be available). A demo of phpMyAdmin is available at http://www.phpmyadmin.net/phpMyAdmin/. The version of phpMyAdmin and MySQL currently installed on our servers is phpMyAdmin 2.5.2 running MySQL 4.0.18-standard and our servers are currently running PHP version 4.3.3.

  • How do I use PHP to connect to MySQL?
    • To merely display the information in your database without the use of a form to call a php script, you simply create your HTML document as you would any other web page but instead of the extension of .htm or .html you need to name the file with the extension .php. Then within the document itself, for the section that you'd like to use the PHP code, you begin it with.

  • My PHP program tells me it can't access the database because of incorrect username/password. I've checked the configuration settings in my script and everything's in there as I created them.
    • When you create your MySQL database, first you create a database by giving it a name. Then you create a user by entering a username and password. For best results keep your database name, database username, and database password at no fewer than 6 and no more than 7 letters or numbers. Then you must be sure to add the user to the database.

      In your script, your database name and your database username must be prefaced by your hosting account username_. Your password, however, stands alone. For example: If your hosting account username is "joedoe1", your database name is "testdb", your database username is "dbuser", and your database password is "passwd", here is how you need to put them in your script:

      database server should usually be localhost
      database name should be written as joedoe1_testdb
      database username should be written as joedoe1_dbuser
      database password should be written simply as passwd

  • I uploaded my files but still see your page. Why?
    • The biggest cause of this is not uploading your index page to the first level inside the public_html directory (public_html/index.html)
      If our "Future Home of" page, index.html, in the public_html folder, has not been replaced by another index page, then anyone going to yourdomain.com will still see the "Future Home of" page instead of some other home page.
      This is the order in which the web server looks for a page to put up as the "home" page:

      index.html
      welcome.html
      welcome.cgi
      index.htm
      index.shtml
      index.cgi
      index.php
      index.phtml
      default.htm

      In other words if you have both an index.php and an index.html in the same folder, you will see only the index.html unless you address the index.php specifically by page name in the URL because the index.html takes priority.
      Just delete the index.html file and anything after it in this list will then come up automatically, by order of priority above. Notice that "home.html" is NOT on the list and so will not show up as your home page. You would need to rename it.

  • How do I use Cute FTP to upload files?
    • When CuteFTP is loaded the first time, a window will appear. If the window doesn't appear, press the F4 function key. Click on "Personal FTP Sites" and then click on "Add site." Add the following to the FTP Site Edit window:
      -Virtual domain users should enter their domain name in Host Address
      -All users must enter their username and password in the appropriate boxes
      -Make sure Login type is Normal
      -Do not add anything to the Initial Remote Directory Box

      To download Cute FTP or for more information please visit: http://www.cuteftp.com. Or you can download a Cute Ftp user's guide here: http://cuteftp.com/support/manuals.shtml

  • The default page still shows up even after I have uploaded my index.html page.
    • SOLUTION 1: If your main entry (home) page is already created but is still named default.htm, you must rename it index.htm or index.html. If you already have an index.htm or index.html page, you MUST DELETE the default.htm page before your index page will show up.
      NOTE: You may see that the page is renamed on the server. Click here for info / solution.

      SOLUTION 2: Check to make sure you are publishing to the entire correct URL including the trailing slash. Frequently we find that FrontPage users inadvertently upload to root instead of into the public_html directory because they either are trying to publish to an IP or did not use the trailing slash (depending on the version of FP, this may make a difference). If your index.html page is not inside public_html, it will not show up online.

  • Can I receive mail from a parked domain?
    • Yes. Here's how:

      You already have a hosting account for domain1.com which is active and online. You purchase domain2.com and want to park it on top of domain1.com.
      Set the name servers at the domain registrar for domain2.com to be the same as they are for domain1.com.
      Wait for the DNS to resolve for domain2.com.
      Go to cPanel for domain1.com and click on Parked Domains. Under "New Domain Name" add the domain name for domain2.com
      Now you have two choices for how to receive mail from your parked domain:
      You can set up a new Mail Account for the parked domain by going to cPanel -->Mail --> Add/Remove Accounts --> Add Account. This will act just like a regular mail account so you will have to set it up in your computer's mail program or use Web Mail; or
      You can set up a Forwarder to send mail from domain2.com to domain1.com. In cPanel for domain1.com, go to Mail --> Forwarders --> Add a Forwarder. Your @domain2.com will now show up in the dropdown list as a possibility to forward mail from. Create a forwarder from something @domain2.com to any other email address you want to receive domain2.com's mail at.

  • What is Spam Assassin and how do I use it?
    • Spam Assassin is a spam filtering program which is provided for all hosting accounts as an available feature. Its use is completely optional. You can enable Spam Assassin and Spam Box by going into your cPanel --> Mail Menu and clicking "Enable Spam Assassin" and "Enable Spam Box". Enabling the Spam Box feature of Spam Assassin will cause all mail marked by Spam Assassin as spam to be delivered to a separate box in your mailbox called 'spam'.

      If you choose to enable Spam Assassin and Spam box, you must use imap or Horde /IMP to check mail that goes to your spam boxes for each of your domain hosting accounts. You also must empty these spam boxes periodically or they will eat up space on your hosting account, since all spam stays in the spam boxes until you delete it or empty the spam boxes. This is so that you can go through and check your spam boxes to make sure that only spam landed in there.

      NOTE: As with all spam-filtering programs, it is highly recommended that you check your spam box daily since "real" mail -- important mail you *don't* want to miss -- may be occasionally filtered out as suspected spam.

  • How do I use File Manager?
    • Go to your cPanel at http://yourdomain.com/cpanel Then click on File Manager. File Manager will open up into a new browser window with a gray background and a bunch of little folder icons along the left side. (If you don't see this window right away, look at the bottom of your computer screen; the window may have minimized immediately depending on your browser settings.) You will find that the File Manager screen is divided into three sections although you will only see the left and lower right sections at first. The left section will show you your directories and files. The upper right hand section is your action frame which you will see after you click on something. The lower right hand section is your trash folder. After clicking on a folder, you will see links at the upper right to create a new file, create new folder, or upload files. These actions pertain specifically to the directory/folder that you are currently in. You will also see a column of numbers to the right of each folder and file. The far right column are the current permission settings for that specific folder or file. The column to the left of the permissions is the actual size of that file or folder. When you click on the graphic next to the text link for a folder in your Control Panel, it will open that folder and display the files and folders within that directory.

      When you click on the actual text link for a folder or file, actions for that directory or file are displayed in the upper right hand corner of your screen. If you locate your public_html folder and click on the text link for it, you will see the actions for the folder appear in the upper right hand corner of your screen. The actions are pretty self-explanatory, so we'll forgo explaining what each does. However, if you locate a file rather than a folder within your directory listing and click on the text link of a file, you will see that the action screen will change to the specific actions pertaining to actual files and you will notice that the actions that you can perform for files are quite different from those of a folder.

      By clicking on Show File, a new window will open and show you what the file actually looks like in your browser. By clicking on Edit File, you will be taken to a window where you can actually edit the html code within the file itself and save the changes. You can also change the permissions for the file, copy, move, delete, or rename.

  • What is File Manager?
    • The File Manager Option within your cPanel User Control Panel can prove to be a very powerful feature. It will handle many of the functions that an FTP or Telnet client will handle, all from within your browser. Functions include setting permissions, uploading files from your hard drive, creating and editing html files, and creating subdirectories.

  • What kind of error pages can I create?
    • 400 Bad request -- This means that a request for a URL has been made but the server is not configured or capable of responding to it. This might be the case for URLs that are handed-off to a servlet engine where no default document or servlet is configured, or the HTTP request method is not implemented.)

      401 Authorization Required -- "Authorization is required to view this page. You have not provided valid username/password information." This means that the required username and/or password was not properly entered to access a password protected page or area of the web site space.

      403 Forbidden -- "You are not allowed to access this page." (This error refers to pages that the server is finding, ie. they do exist, but the permissions on the file are not sufficient to allow the webserver to "serve" the page to any end user with or without a password. If you want this page to be viewable by the user you must change permissions on the file.)

      404 Page Not Found -- "The requested URL could not be found on this site." Probably the most common error message, this means the page as it was entered in the URL does not exist on the server. This is usually caused by someone incorrectly typing the URL, or by the web master renaming or moving an existing page to a different directory. (Old links may continue to show up in Search Engines for months, and if pages have been deleted or moved, any attempts to access the old links will result in a 404 Page Not Found error unless you have a redirect set up from the old page to the new page.)

      500 Internal Server Error -- "The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator and inform them of the time the error occurred, and anything you might have done to produce this error." (By the way this error is usually caused by a misconfiguration in a script, so if you get this you will should look at your Error Logs in your hosting account cPanel to find out the cause.)

  • How can I make my own error page?
    • Create an html or shtml page that looks like and says what you want it to. Go to your cPanel User Control Panel and click on Error Pages. The process is step-by-step and "almost" self-explanatory. Click on whichever error page you want to customize. It will take you to a big text box. Copy the entire HTML code of the custom error page you created and paste it all into the text box, then click "Save". There are a few tricks to success however:

      Make sure that everything in your page code uses the entire url, including image sources. If you're using stylesheets or JavaScripts, make sure that they also use the entire url in the call:
      Or you could simply put your styles right into the body of the page, ditto with the JS unless it's one that must be placed between and tags.

      The code for the Error page must be at least 10Kb or it won't display properly in Internet Explorer. It's just one of IE's quirks. An easy workaround if you don't want your error page to ramble on & on is to simply put a bunch of other "stuff" within comment tags somewhere in your page. That way it won't show up when displayed in a browser. Comment tags are , with the placed after. Anything you have between these two tags will not be displayed in a browser. Example:

      In your cPanel when you select the Error Page you want to edit, you will find above the edit text box several buttons:
      Referring URL
      Visitor's IP address
      Requested URL
      Server Name
      User's Browser
      Status Code
      These are things you can insert into the code of your page to customize it even further. For example if you choose "Requested URL", it will give you code to insert into your page so that the URL requested by the visitor is displayed on the page.

      To the left of these buttons is another button that says "Click to Insert". Now this is a little misleading. When you click to insert, it will NOT insert anything where you have your cursor. I wish it did but it won't; it's a cPanel quirk. It will instead insert the code either at the very beginning or very end of any code you have entered in the text box. The "inserted" bit of code will look something like this: although the "REQUEST_URI" may be replaced by something else depending on what you selected. Look for it at the very beginning or very end of your pasted code and then cut/paste it into the proper spot in your html code.

      Make your custom error page/s interesting and helpful. Give visitors information they can use to navigate your site: Links, a menu, email address for help or support, etc. A bit of humor can be fun too, if it fits in with your site, by taking some of the edge off people's frustration when they get an error page.

      And of course it would be best to coordinate your error page/s with your site, at least to some extent.

  • What are MIME types?
    • The MIME Types option in your cPanel Control Panel (click on the MIME Types icon) allows you to set certain programs to be used for specific extensions. In easier-to-understand terms, MIME Types help your web server to identify what type of file is being requested by your browsers. For instance, when the web server gets a request from a browser such as Internet Explorer or Netscape, for a file that ends in .html, the web server knows that it is an html document because that extension is stored in the MIME Types. If the web server gets a request from a browser for a file that ends in .gif, the web server knows that it is an image because that too is stored in the MIME Types. This applies to every file, image, application, etc. that may be requested by a web browser. If the extension is not stored within the MIME Types, the web server will not recognize it and will not be able to assist the browser and that particular file type will not be viewable by the user.

      MIME types are identified by the server by the following format:

      subtype/type extension

      For example, adding the following two MIME Types will allow users to view ipx images on your web pages:

      application/x-ipscript .ips
      application/x-ipix .ipx

      where application identifies the subtype, x-ipscript identifies the application, and .ips identifies the extension used for that application.

      For more information on MIME Types you can visit http://www.cnet.com/Resources/Info/Glossary/Terms/mime.html

  • How do I set up a new mailing list?
    • Go to your Control Panel
      Click on the Mail icon then click on Mailing Lists
      Create a list by clicking on "Add Mailing List"
      Enter the Admin name and the Admin password you want to use for the list
      Click Create.
      Your list is now created.

  • How do I administer the list?
    • You will need to know the Admin ("Maintainer") email address and password to administer the list. The results of the commands will be sent to the list admin's email address. Go to Mail --> Mailing Lists -->Edit List section in your cPanel. Edit List allows the administrator of the list these management options:

      General Options
      Passwords
      Language options
      Membership Management
      Non-digest options
      Digest options
      Privacy options
      Bounce processing
      Archiving Options
      Mail<->News gateways
      Auto-responder
      Content filtering
      Topics
      Tend to pending moderator requests
      Go to the general list information page
      Edit the public HTML pages
      Go to list archives

  • Can I get a file restored if I accidentally delete it?
    • We do not provide individual file restores at this time. All daily backups are for disaster-recovery purposes only. Customers are responsible for their content residing on our servers

  • What is a Shared SSL?
    • A shared SSL (secure socket layer) certificate works in the same manner as a dedicated SSL, except that the URL shows the server name, rather than only your domain name. They both provide the same secure connection and use web pages you setup within your web space.

      For example, if your domain is mydomain.com a dedicated SSL would have a URL like https://secure.mydomain.com/index.htm

  • How do I backup my website?
    • Login to your CPanel Control Panel and choose "Backup" from the system menu. Click the link which reads "Download Today's Home Backup." Your computer will then prompt you for a place to save your backup files locally for safekeeping.

  • Awstats Explained, what does it all mean?
    • When reading your web statistics in AWStats you may see a few unfamiliar words and terms. This guide will explain what they mean.

      The first things you will see are;

      Unique Visitors
      Number of Visits
      Pages
      Hits
      Bandwidth

      These can be a bit confusing so here is a brief explanation.

      Unique Visitors - These are the total number of visits by a unique IP address. This can be a bit misleading because dial-up visitors get a new IP each time they log on so you can have the same person visit different times and give a unique hit.

      Number of Visits � The number of visits are the total number of visits by all visitors over a given period of time. If I visit your site and then come back 4 more times you should see one Unique visit and 5 visits from me.

      Pages � This is the total number of pages viewed by visitors. This does not include images, java script or CSS and the like. Just HTML and CGI type files.

      Hits - This is every file requested by the visitor. This includes pages and images together. If you have a page with 2 images calling a java script file the page will generate a total of 4 hits. The most common referenced stat used and one that is virtually meaningless (and useless). The more appropriate numbers to consider are both 'number of visitors' and 'unique visitors' (see above).

      Bandwidth � The total number of bytes downloaded. If you have a page that has 50 KB of text, 2 images at 24 and 32 KB then each visitor to that page will take 106 KB of your bandwidth.

      AWStats then gives you this information for the year so far as well as a 30 and 7 day perspective. Finally it gives it to you by the hour.

      Next is Visitors Domains/Countries (Top 25)*. This shows you what countries your visitors are coming from, starting with the most and working its way down.

      * All categories with a Top 10 or 25 have a link to the right of the category that can give you an entire list if there are more than 10 or 25.

      Following this is the Hosts Top 25. This gives you a breakdown of the top individual visitors to your site.

      Next is a popular category, Robots/Spider Top 25 visits. Here is a great way to see when your favorite search engine has last visited your site as well as how many hits it has made (again, 'hit' can be misleading here).

      Although not as popular of a category, the Visits Duration is an important one. Here you can tell how long visitors are staying on your site. Are a vast majority leaving in the first 30 seconds? Maybe it�s time to rethink your sites design or content.

      Files/Type lets you see what files are generating the most hits.

      Top 25 Pages � URL gives you the most visited pages on your site.

      Top 10 Operating Systems shows what Operating Systems your visitors are using in order of popularity.

      Next is Top 10 Browsers. Like the OS category above, this shows what browsers your visitors are using in order of popularity.

      Connect to Site From is a multi-part category.

      It starts with Direct Address/Bookmark. This is the number of visitors that either know the name of your site or have it bookmarked.

      Links from a newsgroup is just that.

      Links from an Internet Search Engine gives us a listing of the number of visitors coming from a search engine.

      Links from Other Web Pages shows what pages your visitors are coming from. This does not mean there is a link to your site on the listed page; it just registers where the visitor was coming from.

      Links from an Internal Page is self explanatory and Unknown is just that, not known.

      Next we have our top 10 key phrases and top 25 key words used to find our site.

      The last two are Miscellaneous and HTTP Error codes. These give miscellaneous information and what HTTP codes are given to your visitors.

  • Does my website get a control panel?
    • Yes. Every web hosting package comes with a web browser based control panel. The control panel includes many features including; email configurations, database tools, mailing lists, pre-installed cgi scripts, account tools and much, much, more!

  • Where are my raw log files?
    • They are located within your control panel. Login and click "Statistics -> Download Raw Access Logs"

  • What is the path of my files?
    • /usr/home/mainusername

  • How do I use FormMail?
    • Introduction
      FormMail.cgi is a generic www form to email gateway. It will parse the results of any form you create with HTML and send them to the specified user. FormMail.cgi is a Perl script and it has many formatting and operational options, most of which can be specified through the form, meaning you don't need any programming knowledge or multiple scripts for multiple forms.

      To user FormMail.cgi on your site, follow these steps:

      * Create your form using HTML
      * Change the post action to:


      OR the place you uploaded FormMail.
      Example:

      You now need to edit your form so that it can execute the script. You do this by editing the "form action" statement in the form to point to the path where FormMail.cgi resides. Your need to edit the "form action" statement to read:

      You now need to tell FormMail.cgi where to send email. You do this by entering a "hidden field" on the form itself. Enter the following line on your form and make sure you enter the email address where you would like to receive email.

      Activiate FormMail via the control panel (within CGI Scripts) or Upload FormMail.cgi to your server in ASCII mode not BINARY- (This is very important).

      Change the permissions for FormMail. FormMail requires that you make it executable. Many FTP applications allow you to change a file to executable by right-clicking the file on the remote system and clicking CHMOD. FormMail requires a CHMOD setting of 755.

      Additional Variables

      HOW TO SPECIFY THE RECIPIENT OF THE EMAIL
      The following should be configured to send the results to your email address.

      HOW TO GIVE THE EMAIL A SUBJECT
      Below you should fill in the subject that the email should have when you receive it

      HOW TO SPECIFY YOUR OWN SUBMISSION RESPONSE
      The next line will redirect to a thank you page of your choice - if you do not include this you will get the standard thank you greeting with a summary of the details sent.

      HOW TO CUSTOMISE THE DEFAULT SUBMISSION RESPONSE
      If you decide to use the default thank you page you will need to use the following 4 fields - the first gives the default thanks page a title.

      Below is a link from the thankyou page to a page of your choice and this will specify the text displayed for this link.
      you can also set a background for the default thank you page or a background colour for this default thank you page
      you can alter the text colour and the link colour as well as the visited link colour and the active link colour

      HOW TO MAKE CERTAIN FIELDS COMPULSORY
      To make sure that certain parts of your form are filled in put in the following line

      HOW TO RETURN FORM FIELDS IN A CERTAIN ORDER
      You may sort the fields in the return email alphabetically

      or by in specific order

      HOW TO CUSTOMISE THE EMAIL HEADER
      Include the below tag for the email address of the person - it will then be placed in the from field of the email you receive.


      Include the below tag to have the persons name included in the from tag

  • What payment gateways are supported by OsCommerce?
    • * 2CheckOut

    • * Paypal
    • * Authorize.net
    • * ipayment
    • * PSiGate
    • * SECPay
    • * TrustTCommerce
    • Others may be found in their contributions section.
    •  

  • What payment gateways are supported by the Agora Cart?
    • * 2Checkout

    • * AgoraPay
    • * Authorize.net
    • * eWay
    • * iTransact
    • * IONgate
    • * LinkPoint Basic
    • * Offline / Manual
    • * PayFlow
    • * PayPal
    • * PayPal IPN
    • * Plug 'n Pay
    • * ProPay
    • * PsiGate
    • * Verisign PayFlow
    • Some may require becoming a Pro Member at their site at http://agoracart.com
    •  

  • Do you offer any scripts for your customers?
    • Yes. In Cpanel under CGI Scripts we offer:

      Phpbb Bulletin Board
      HTML/Java Chat Room
      phpMyChat
      CGI Wrapper
      Random HTML Generator
      Simple Guestbook
      Advanced Guestbook
      Counter
      Clock
      Countdown
      cgiemail
      EntropySearch
      EntropyBanner
      PHP-Nuke
      InvisionBoard
      OsCommerce
      Agora Cart

      You will find a further 40+ scripts under the "Fantastico" menu which is optional in some plans.

  • How do I backup & restore a MySQL database using phpMyAdmin?
    • How to back up a mySQL database using phpMyAdmin:

      You can backup your database using the PHPMyAdmin feature in your control panel. In PHPMyAdmin, select the database you want to backup and select "Export" tab on the right screen. Choose the tables you wish to backup (or "Select All" for all tables). Scroll down and tick "Save File As..." and click on the "Go" button. Simply save the database that begins to download, on your local computer.

      While we do regular backups of all our servers, we do not provide restores for one specific account, folder, file, or database. You will need to make sure you have backed up your latest database(s) on your local machine.

      How to restore a mySQL database using phpMyAdmin:

      Click on your database name shown on the upper left.

      Locate your back up file for the database that you want to restore. Open it and copy the entire contents.

      Paste into the field called "Run SQL query/queries on database yourdomain_com" and click the "Go" button.

  • Creating a database user through the MySQL console
    • Through the mysql command line, this is accomplished by running the following commands.

      In SSH, type "mysql" to access the mysql command line. Then type:

      GRANT ALL PRIVILEGES
      ON test_database.*
      TO username@domain
      IDENTIFIED BY 'password';

      Where:
      test_database is the database you created above.

      username is the MySQL login to create

      domain is the domain you'll be connecting from -- usually localhost, use "%" (double quote, percent, double quote) for any remote host, or specify a specific domain.

      password is your mysql password to create enclosed in single quotes.

      For example:

      GRANT ALL PRIVILEGES
      ON forum2_database.*
      TO admin_user@localhost
      IDENTIFIED BY 'forum911';

  • Common FTP codes. What do they mean?
    • Here's a list of some of the most common FTP codes you might see:

      100 Codes The requested action is being taken. Expect a reply before proceeding with a new command.
      110 Restart marker reply.
      120 Service ready in (n) minutes.
      125 Data connection already open, transfer starting.
      150 File status okay, about to open data connection.

      200 Codes The requested action has been successfully completed.
      200 Command okay.
      202 Command not implemented
      211 System status, or system help reply.
      212 Directory status.
      213 File status.
      214 Help message.
      215 NAME system type. (NAME is an official system name from the list in the Assigned Numbers document.)
      220 Service ready for new user.
      221 Service closing control connection. (Logged out if appropriate.)
      225 Data connection open, no transfer in progress.
      226 Closing data connection. Requested file action successful (file transfer, abort, etc.).
      227 Entering Passive Mode
      230 User logged in, proceed.
      250 Requested file action okay, completed.
      257 "PATHNAME" created.

      300 Codes The command has been accepted, but the requested action is being held pending receipt of further information.
      331 User name okay, need password.
      332 Need account for login.
      350 Requested file action pending further information.

      400 Codes The command was not accepted and the requested action did not take place.
      Tthe error condition is temporary, however, and the action may be requested again.
      421 Service not available, closing control connection. (May be a reply to any command if the service knows it must shut down.)
      425 Can't open data connection.
      426 Connection closed, transfer aborted.
      450 Requested file action not taken. File unavailable (e.g., file busy).
      451 Requested action aborted, local error in processing.
      452 Requested action not taken. Insufficient storage space in system.

      500 Codes The command was not accepted and the requested action did not take place.
      500 Syntax error, command unrecognized. This may include errors such as command line too long.
      501 Syntax error in parameters or arguments.
      502 Command not implemented.
      503 Bad sequence of commands.
      504 Command not implemented for that parameter.
      530 User not logged in.
      532 Need account for storing files.
      550 Requested action not taken. File unavailable (e.g., file not found, no access).
      552 Requested file action aborted, storage allocation exceeded
      553 Requested action not taken. Illegal file name.

  • How do I create an addon (adding another domain to your account)
    • Register your new domain name.
    • Log into your Cpanel and click on the "ADD ON" icon.
    • Enter your domain name in the first field.
    • Where it says username/domain/directory, enter ONLY your domain name again. (its worded confusingly - but you REALLY only want to enter your domain name there)
    • Enter your choice of a password, where indicated.
    • Click on the button to create your add on domain.
    • To upload files to your new added on domain, log into your master account via FTP. You will see the new account, listed by domain name, under your master /public_html folder.
  • Why am I getting a 403 Forbidden Error?
    • A 403 Forbidden error occurs when the web server finds itself with insufficient permissions to run your script.

      Make sure you have given the script proper permissions. In SSH, this is accomplished with: chmod 755 scriptname.cgi

      If you are uploading via FTP, your FTP client probably has some facility for setting file permissions. You want to make sure that all choices (user, group, and other) have execute permission.

  • What to check, if you are unable to publish with Frontpage
    • First, you must make sure that your domain name is live and pointing to the server that your hosting account is on. You will NOT be able to publish to the server, if your domain name is not yet working. Second, make sure that you have enabled Front Page Extensions, in your Cpanel.
  • How do I change my email password?
    • To change the password associated with individual email accounts, login to your CPanel Control Panel and enter the "Mail Manager" menu system.

      Choose the "Add/Remove Accounts" option from the menu. Once inside the Mail Accounts Maintenance menu, you'll be provided with an option to "Change Password."

      Click the link provided, enter your new password into the password field, and click "change" button.

  • What are my POP and SMTP settings?
    • mail.yourdomain.com

      Note: Please replace "yourdomain.com" with that of your actual domain name (example: mail.mydomain.com) .

      IMPORTANT: EMAIL WILL NOT WORK UNTIL YOU HAVE UPDATED YOUR DOMAIN NAME'S NAMESERVERS/DNS TO POINT TO YOUR NEW HOSTING ACCOUNT.

  • What can I do to reduce the amount of spam email I get?
  • What is the maximum email message size?
    • Our email system currently supports a maximum message size of 5MB. This limit was established on our shared email servers by necessity to ensure that the flow of email into and out of our servers does not become bogged down by excessively large files.

  • I still can't send email. What's wrong?
    • Our SMTP servers are configured as secure relays. This means that you cannot simply reference "mail.yourdomain.com" as an Outgoing mailserver unless you successfully log in via one of your pop3 accounts at "mail.yourdomain.com' before you try to send. This is a mandatory setting to prevent spammers from using our mailservers as havens for unsolicited email. If you are getting a "relaying prohibited" or "disconnected by administrator" error, it means that you haven't logged into the pop3 server at your domain before you tried to send through the smtp server at your domain. To log in, you need to check for mail first.

      In addition to this, you might not be able to send regardless of if you check mail successfully. Some ISPs have it set so that their users cannot use an outbound SMTP server to relay messages. If you are still experiencing problems sending through your domain, and are certain that you have logged in via pop3 to an account at your domain, you might want to contact your local ISP to see if they do allow their users to use outbound smtp servers. Several large ISP's are in the process of blocking all access to port 25 (the SMTP port). A few hosts that are currently doing this are:
      Earthlink
      UUNet
      Prodigy
      (There are probably others, these are just the ones we are aware of)
      They do this so that you will be forced to use their outgoing SMTP servers. Instead of using mail.yourdomain.com as your outgoing mail server, you should use the SMTP servers that your ISP provides you with. Or you can always use PORT 26 in your email software.

  • Is my Email setup?
    • Your master mail account is automatically setup. Your username, password, and mail server configurations are in the "Account Setup" letter sent to you when your account was setup.

  • Why do I get a "Relaying Denied: Authenticate with POP first" error when trying to send email through the server?
    • You need to login to your pop account and check your mail first. The server has anti-spam software installed that won't allow anyone to use the smtp server until they have logged in first. This keeps just anyone from connecting to the server and sending out thousands of messages. You may need to wait 20-30 seconds before trying to send mail again for the server process to recognize you after you check your mail. Once you have logged into the pop server and have been authenticated, you will be allowed to send mail for 30 minutes without having to login again. If you do login again, your 30 minutes will start from the time you logged in last.

  • What is your policy on SPAM?
    • We take a very dim view of SPAM. It is one of the most annoying things encountered on the Internet. Any client found to be spamming will have his/her account terminated immediately - no questions asked (we will investigate the report thoroughly before terminating any account). There is no warning or second chance. If we find that you have violated our Acceptable Usage Policy, we will report you and the incident to the proper local, state and federal authorities and will prosecute you to the full extent of the law.

  • What is the path to Perl?
    • The path to perl is: /usr/bin/perl

  • How do I set up a Guestbook?
    • The Advanced Guestbook script offers more features than the Guestbook script by using PHP and a MySQL database.Refer to Managing the Advanced Guestbook if you need to manage your Advanced Guestbook after it has been set up.

      To install the Advanced Guestbook script:

      • Click on the Advanced Guestbook link in the CGI Center area.
      • Enter the directory in which to install the Advanced Guestbook in the available field. This must be a top-level directory on your site.
      • Click on the Install button.
      • Click on the available link to change the admin password on the site.

      You can manage all aspects of each Advanced Guestbook that has been set up at any time. Click on the Advanced Guestbook link in the CGI Center area. Click on the required Guestbook in the Modify an existing Guestbook area.
  • How do I Change File/Folder Permissions?
    • All files on UNIX (including Linux and other UNIX variants) machines have access permissions. These tell the operating system how to deal with requests to access these files. There are three types of access:

      • Read - Denoted as r, files with read access can be displayed to the user.
      • Write - Denoted as w, files with write access can be modified by the user.
      • Execute - Denoted as x, files with execute access can be executed as programs by the user.

      Access types are set for three types of user group:

      • User - The owner of the file.
      • Group - Other files which are in the same folder or group.
      • World - Everyone else.

      The web server needs to be able to read your web pages in order to be able to display them in a browser. The following permissions need to be set in order for your web site to function properly.

      • · All HTML files and images need to be readable by others. The setting for this is 644 (readable by User, Group, and World, and writable by User), and is set automatically when you upload files.
      • · All folders need to be executable by others. The setting for this is 755 (readable by User, Group, and World, writable by User, executable by User, Group, and World), and is set automatically when you create a folder.
      • · All CGI files (all files in the cgi-bin folder) need to be executable by other. The setting for this is 755 (readable by User, Group, and World, writable by User, executable by User, Group, and World), and is not set automatically when you upload files. You need to change file permissions manually. Refer to the Introduction to CGI topic for more information.

      Warning: It is important that none of your files or folders are writable by anyone else. Any file or folder which is writable by others can be erased by them. Generally there is no problem, just be careful how you set your permissions.

      To change file or folder permissions:

      • 1. Navigate to the file or folder that you need to change.
      • 2. Click on the name of the file or folder.
      • 3. Click on the Change Permissions link in the top-right corner of the window.
      • 4. Click on as many tick boxes as you require to create the right permission. The permission numbers underneath the tick boxes will update automatically.
      • 5. Click on the Change button when you have finished setting the permission. The new permission level has now been saved and the display updated to show the modified file.
  • About Fantastico De Luxe
    • Fantastico De Luxe comes free with many hosting plans and is available to all plans. Fantastico is integrated with cPanel admins and you can reach Fantastico admin panel from your cPanel admin panels.

      Scripts being installed by Fantastico De Luxe.

      Following scripts can be autoinstalled using Fantastico De Luxe. Installation procedure takes seconds and can be performed by novices without the need of setting up MySQL databases, importing structure, chmoding files and without the need of other tasks usually associated with installations:
      Fantastico has its own control panel.

      Please refer to the Fantastico Flash Tutorials in SUPPORT > > KNOWLEDGEBASE > > FANTASTICO

      to learn how to use Fantastico from your cPanel admins.

      Blogs:
      b2evolution
      Nucleus
      pMachine Free
      WordPress

      Portals/CMS:
      Drupal
      Geeklog
      Joomla!
      Mambo Open Source
      PHP-Nuke
      phpWCMS
      phpWebSite
      Post-Nuke
      Siteframe
      Typo3
      Xoops

      Customer Support:
      Crafty Syntax Live Help
      Help Center Live
      osTicket
      PerlDesk (Commercial, needs license)
      PHP Support Tickets
      Support Logic Helpdesk
      Support Services Manager

      Discussion Boards:
      phpBB2
      SMF

      E-Commerce:
      CubeCart
      OS Commerce
      Zen Cart

      FAQ:
      FAQMasterFlex

      Guestbooks:
      ViPER Guestbook

      Hosting Billing:
      AccountLab Plus (Commercial, needs license)
      phpCOIN

      Image Galleries:
      4images Gallery
      Coppermine Photo Gallery
      Gallery

      Mailing List:
      PHPlist

      Polls and Surveys:
      Advanced Poll
      phpESP
      PHPSurveyor

      Project Management:
      PHProjekt
      dotProject

      Site Builders:
      Soholaunch Pro Edition (Commercial, needs license)
      Templates Express

      Wiki:
      PhpWiki
      TikiWiki

      Other Scripts:
      Dew-NewPHPLinks
      Moodle
      Noah’s Classifieds
      Open-Realty
      phpAdsNew
      PHPauction
      phpFormGenerator
      WebCalendar

  • How do I restore my site using a backup file?
    • In the unlikely event that your web site or other files are deleted from your web host's servers, you can restore the web site using your most recent backup file.

      To restore your web site from a backup file:

      • Click on the Backup button on the home page.
      • Click on the Browse... button next to the relevant area that you want to restore.
      • Search for and double-click on the relevant backup file (in .gz format).
      • Click on the Upload button.

      Note: You may need to wait for a few minutes to upload and restore a large web site file.

  • How do I trace an e-mail address
    • CPanel enables you to trace the delivery path of an e-mail address, from server to server, to your web site.

      To trace an e-mail address:

      • 1. Click on the Trace an E-mail Address link in the Mail area.
      • 2. Enter the e-mail address that you want to trace in the available field.
      • 3. Click on the Show Route button.
  • Welcome Letter
    • If you just signed up with us and have not received your welcome letter (within 5 minutes) then it most likely ended up in your major email providers "bulk" folder. This occurs due to deliverability issues that aol,yahoo,msn etc.. impose. Simply check your bulk/spam folder and it should be in there.

Last Updated ( Wednesday, 31 October 2007 )
 
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