Home With Jesus

If I upgrade to a different plan is there a set-up fee?

No. We encourage upgrading and there is no setup fee associated with any upgrades unless you are moving to a dedicated server. (There is a $10.00 fee to downgrade any plan) .

How do I cancel an account?

We are sorry to see you leave! Let us know if there is anything we can do to assist you. You will need to use the cancellation form available in Forms and Documents if you wish to cancel your account.

What if I need more resources than are offered with any of your virtual hosting plans? Do I need a dedicated server?

We are here to work with you to help grow your business. We work with each of our customers individually to assist them in their needs. If you have questions regarding what route you should take please feel free to call us and a knowledgeable sale rep, with the assistance of our technical staff if necessary, will be able to help you assess your individual needs.

Are you flexible regarding Hosting Plans? Let's say I would want more of something, but less of some other thing.

We have add on options available for extra email accounts, bandwidth, and storage. Other than that the hosting plans are not flexible.
Disk Space-500MB per month is $5.00.  Bandwidth - 1GB per month is $2.00


Online Ticket Support

Our top priority is to give our clients the best possible technical support. Our support staff of highly trained unix professionals who are available to answer your questions 24/7/365 via our ticket system. .

What is the path to Sendmail?

The path to Sendmail on all of our servers is: /usr/sbin/sendmail

Can I access my secure pages as https://www.mydomain.com/
Only if you obtain a secure certificate for your domain name.. Certificates may be obtained from Verisign, Thawte, or any other authorized CA (Certifying Authority).

How do I transfer my site to you?

First you would get a new account with us - and then transfer all of your website files. Once that is done, you would need to update your domain name's DNS/nameservers (with the company that registered your domain). That's all there is to it. After your domain is completely pointing to your new hosting account, you could then safely cancel your old host. We setup all accounts within hours of receiving payment (generally much sooner). Once you've updated your domain name's nameservers - it takes about 24-72 hours for your domain name to start working with your new hosting account.

Can I change my domain name?

Yes, the domain name associated with your account can be switched at any time, you just need to send in a trouble ticket with verification.

I registered my own domain. What name servers should I use?

Please refer to your welcome letter for the correct name servers. You can also send us a support ticket.

Can I cancel my plan at any given time? If so, can I get the difference in payment if I cancel in the middle of a yearly plan?

Yes, you may cancel at any time. Submit your cancellation in the Cancellation Form located at Customer Services. No, you will not receive a pro-rated refund for any plan.