Home With Jesus

What to do if you can’t point to your site in a browser

If for any reason you cannot point to your site in your web browser, here is a list of things you can do to troubleshoot the problem. It is recommended that you follow the steps in the order presented.

Try surfing other sites

Try pointing to other sites in your browser. It's entirely possible your ISP is experiencing connectivity problems, in which case the issue is with your Internet connection rather than your site's connectivity.

Ask a friend to point to your site

Ask a friend (someone who preferably uses a different ISP than you) to try pointing to the site. It will be a good indication as to whether the problem is with your connection or your ISP.

Check that your DNS has fully propagated

If you have just recently set up your hosting account with us, your site DNS records may not have fully propagated yet. It generally takes 24-72 hours for all the root servers around the world to update any changes in your DNS records. If you have a name based hosting account, try pointing to http://yourIP/~username/ using the IP and username provided in your Welcome Email. If you have an IP based hosting account, try pointing to http://yourIP. Assuming you have uploaded your site files to the server properly, you should be able to see your site. If so, it just means you will have to wait a bit longer for DNS to fully propagate.

Make sure your DNS is configured properly

Ensure that you have properly configured your DNS records in your domain name account. Login to your account at your domain registrar and double-check the nameservers. You can also perform a whois online to check the records attached to your domain.

Ping your site

Try pinging your site. Ping is a program that "bounces" a request off of another computer/server over the internet to see if the remote computer is responding. To ping your site, click Start>Run and enter command. Click OK. Then type ping yoursite.com (where yoursite.com is your actual domain). Hit Enter on your keyboard. The results will show 4 attempts to send a packet to your site. If your site is reachable, it will show no lost packets.

Do a traceroute

Perform a traceroute on your site. A traceroute is a utility which allows you to literally trace your connection to a server/computer. It measures the time it takes to reach each point needed for the connection. There are many online tools which will allow you to perform the traceroute. Alternatively, you can do it yourself. To traceroute your site, click Start>Run and enter command. Click OK. Then type tracert yoursite.com (where yoursite.com is your actual domain). Hit Enter on your keyboard. The results will show you the number of hops between your local computer and your site server. It can give you a good indication of any connectivity disruption along the way.

Send in a support ticket

If all else fails, send in a support ticket to our Help Desk. This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

What is my URL
For Rewards accounts your URL is http://yourusername.HomewithJesus.com. If you have an Alpha or Omega account your URL is http://www.yourdomainname.com

What is my Email Address
Your email address is yourusername@yourusername. HomewithJesus.com
If you have your own domain name your default email address is This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
You can read your email in CPanel. Open CPanel @ http://yourusername.HomewithJesus.com/cpanel and click Web Mail. There are three different programs you can use to access email - NeoMail, Horde, or Squirrel Mail.
You can setup additional email addresses in CPanel. To learn more about your account's email capabilities watch the email movies.

How Do I FTP and Manage My Files?
You can use any FTP program to upload your files to your account. The welcome mail you received when your account was setup includes all of your account settings including your FTP information.

FTP Settings:

top Domain Name Setup (DNS) - Paid Accounts If you signed up for paid hosting and you have your own domain name you must update the name servers at your domain name registrar (GoDaddy, Namecheap, Network Solutions, etc.). You should use the following name servers:
Name server 1: NS1.HOMEWITHJESUS.COM
Name server 2: NS2.HOMEWITHJESUS.COM
If you purchased a domain name after setting up your account, please notify the support desk.
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CPanel
All accounts include CPanel. CPanel is an interface that allows users to control their domains. Through CPanel you may configure and check email (using multiple web interfaces), check site statistical information (visitors, referrals, etc.), manage MySQL databases, set directory & file permissions, edit .htaccess files, add hotlink protection, create and manage FTP accounts, create folders, upload and manage files, perform site backups, submit sites to search engines, and perform one click installation of CGI and other scripts. Be sure to review the flash demo, Navigating CPanel to learn more about how to manage your account.
You may access your sub-domain CPanel via http://yourusername.HomewithJesus.com/cpanel
If you own a domain you may access CPanel via http://www.yourdomainname.com/cpanel
To learn more about CPanel please read the Unofficial Guide to Cpanel , review the CPanel User Manual , or watch the Flash tutorials in your cPanel.
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Fantastico
Fantastico is an auto installer; it installs web applications with a few clicks. Some of the popular web applications include: content management systems, WordPress, Xoops, Mambo, pMachine, shopping carts, help desk systems, and wikis. To learn more about Fantastico here, along with the Unofficial Guide to Cpanel  and the Flash tutorials in your cPanel.
To access Fantastico open CPanel @ http://www.YourSite.com/cpanel and click the Fantastico icon towards the bottom of the page.
Before you install any Fantastico scripts you should setup your email notifications. In Fantastico click Email Notifications at the bottom of the Fantastico installer page in the Extras section.. Whenever you install a script you should make a note of the folder that you installed the software in, the administration URL, and the admin username and password. If you setup Email Notifications this important information will be emailed to you.

Billing/Invoice Information
You may access your account and view current invoices and make payments here .